Privacy Policy


Pro-Active Low Risk Driving (PALRD) is dedicated to keeping your details private. Any information we collect in relation to you, is kept strictly secure. We do not sell, trade or rent your personal information to others. We use this information to identify your service requirements, meet our legal obligations and to personalise your experience with us.

However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

We may update our policies and this Privacy Policy from time to time. The most current version will always be located on our website and is also available by contacting us at PO Box 473 Gymea NSW 2227 if you have any questions or concerns regarding this statement.


The types of personal information we collect and hold will vary depending on your dealings with PALRD and the products, services and benefits we (or our agents, contractors and third parties) provide to you, or a request or inquiry you make in relation to such products, benefits and services. This information may include any or all of the following:

  • Name, address(es), telephone number(s) and other contact details;
  • Electronic address(es);
  • Date of birth;
  • Gender;
  • Medical information as required to lawfully disclose in relation to Driving Licence conditions;
  • Transaction details relating to your use of our products or services;
  • Payment information (such as credit cards or bank details);
  • Driver's licence/card details;
  • Social security card validity;
  • You social media preferences;
  • Any preference you tell us about or other information you provide;
  • We may collect and hold sensitive information such as the fact that you are disabled, to allow us to provide our services more effectively to you but only if you provide express consent at the time it is provided;
  • From time to time, you may provide to PALRD, and PALRD may collect from you, personal information of a third party (for example where you order a gift voucher, you represent a potential customer seeking services of PALRD the personal information of a third party, you must ensure that the third party is aware of this privacy policy, understands it and agrees to accept it;
  • We may also collect your personal information if you make an enquiry about any aspect of PALRD, request information from PALRD, contact PALRD through our network of partners or in any other manner for any reason.


PALRD collects your personal information so that the company can use it for various internal functions and services. This may include, but not limited to:

  • Processing your requirements including bookings and gift vouchers;
  • Providing confirmation of your booking and advising of any issues or complaints;
  • Answering any queries about PALRD and its products and services or any offering;
  • Sending targeted advertising and promotions;
  • Sending special deals, promotions and offers based on users interests plus other news on PALRD including updates of new or enhanced services;
  • Confirming receipt of profile changes.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and during the course of any customer/business interaction. Your personal information is contained behind secure networks and cannot be accessed by any staff. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

In addition, all sensitive credit card information you supply is encrypted via Secure Sockets Layer (SSL) technology through eWAY Payment Gateway. eWay processes online credit card transactions for many thousands of Australian merchants. All PALRD online transactions are processed through this provider and are not stored or processed on our servers providing a safe and secure means of collecting payment via the internet.

For more information about eWAY and your interaction please visit


PALRD may at its discretion use other third parties to provide essential services for our business processes. These third parties are prohibited from using your personal information for any other purpose.


We reserve the right to disclose your personal information as may be required by law to protect our rights and /or to comply with a judicial proceeding, court order, or legal process served on us.


When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Socket Layer technology (SSL) through our CMS. When credit card details are collected we simply pass them on in order to be processed as required.

Customer feedback forms are stored securely in accordance with all PALRD Contracts and Service Agreements in place. We follow accepted industry standards with the collection of all personal information submitted to PALRD.


Our website (and company emails) may contain links to other websites and platforms of interest. PALRD is not responsible for the privacy practices or the content of such websites. Such sites are not governed by PALRD Privacy Policy. It is the users responsibility to look at the privacy and security statements applicable to the specific websites.


To improve your experience on our website, we may use "cookies". Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.


Images and content on the PALRD site are protected by copyright and must not be copied, saved or used in any format other then your permitted use navigating this site.

Trademarks and Logo's ("marks") displayed on this website are the property of PALRD and users are prohibited from using any of our trademarks without express written approval and consent.


The materials on PALRD website are provided "as is" and PALRD makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation , implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, PALRD does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials  or on any sites linked to this site.


In no event shall PALRD or its suppliers be liable for any damages (including, without limitation, damages from loss of data, profit or income due to business interruption) arising out of the use or inability to use the PALRD website.


The materials appearing on PALRD website may include typographical or photo graphical errors. PALRD does not warrant that any of the materials on its website are accurate, complete, technically correct or current and makes no commitment to alter. However, at PALRD discretion it may make changes to the content contained on its website at any time without notice.


This website is owned and operated by PALRD (ABN: 65 124 954 329). Use of this website is subject to the Terms and Conditions governed by the Laws of New South Wales, Australia.


PALRD welcome you to contact us about your privacy concerns. You can write to us at:


Address PO Box 473 Gymea NSW 2227



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